Since the custom restaurant furniture of the current hot pot can be customized according to their own needs, more and more investors choose custom hot pot table and chair furniture. So, what should we pay attention to in the process of customizing restaurant furniture?
The process of custom restaurant furniture is generally that the planner of the custom furniture will go to the customer’s home ruler, accurately grasp the room scale and have an intuitive image, communicate with the customer their needs and then play the creative planning, the customer determines the furniture plan After the price, it is manufactured by the furniture manufacturer. For the scale of the furniture, the selection of the color, the planning of the style, the increase and decrease of the function, the bump of the budget, the consumers can participate in it, and can also select the materials in person. However, it seems that every aspect of planning, construction and installation is clearly visible. However, custom furniture can also involve complaints about product quality and service. Due to the consistent industry standards of custom furniture, there is less “ruler” in dealing with consumer glue.
“Customized” is the biggest temptation to customize the hot pot table and chair furniture to attract consumers, and it has become a legal coat for some merchants to “repair only”. The reporter learned that custom furniture is based on the needs of consumers’ decoration. “Conditions are tailored to the local conditions. The consumption process is generally two-way communication, product planning, field measurement, planning, placing orders and paying the full amount, factory production, installation, and buyer inspection. Mainly for the eight links, confusing, from the order, organization of production, distribution, door-to-door equipment to after-sales service and other links must be interlocked, once any part of the problem, there may be complaints. A consumer who purchased a custom hotel table and chair told Mr. He: “The quality of the restaurant tables and chairs we saw in the specialty store is very good, but there are flaws in the factory, there are many small bubbles and small particles. There is also a wardrobe that is a little bigger than the practice scale. Of course, we are very unsatisfied and require manufacturers to return, but the manufacturers show that they have no return service, because the customized furniture is tailor-made for customers, the scale is only, return It becomes a waste. The manufacturer can only repair it on the basis of the original.
It is understood that complaints about custom restaurant furniture are generally divided into three categories: top of the list, product quality complaints, after the completion of the product installation, customers often complain about problems such as data materials, custom scales, product color (color difference), of course, there are some brand merchants. In order to make profits, more and more cheap materials are used. Secondly, the communication is not smooth. Most consumers do not understand the planning process of custom furniture. The planners blindly vote for consumers in order to hurry, and use reasonable communication and claims. After the complaints were presented; thirdly, after-sales complaints, after custom furniture installations, due to the special nature of their products, when the product problems were presented, the merchants often only repaired.
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